Shipping Destinations

We currently ship to locations in the United States, U.S Territories, and APO/FPO addresses.  All orders shipping to Alaska, Hawaii, APO/FPO or P.O. Boxes will be shipped via the United States Postal Service and cannot be shipped via express shipping.

Order Processing

After placing your order, please allow 24-hours of processing time (excluding weekends and holidays) for us to prepare and ship your order.  You will receive a confirmation email with tracking information once your order has shipped.

* Please allow an extra 7-10 business days of transit time for orders to Alaska and Hawaii, and 2-4 weeks for orders to U.S. Territories, and APO/FPO addresses.

Rates

Standard	3-5 Business Days - Complimentary
Express 2nd Day	2 Business Days - $15 flat rate
Next Day Air	Overnight Shipping - $25 flat rate (orders placed after 12pm ET will be processed the following day)

 * Orders shipping to Alaska, Hawaii, all U.S Territories, and APO/FPO addresses will ship via USPS and rates will be calculated at the time of checkout. 

Return Policy

At Thu Brulé, we are committed to providing our customers with the highest quality skincare products and exceptional customer service.  We understand that sometimes, products may not meet your expectations or an error may occur during shipping.  In such cases, we are pleased to offer a hassle-free return policy to ensure your complete satisfaction.

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.  Products must be in their original packaging and in new or gently used condition.  Please include a copy of your receipt with your return shipment.

If you receive a damaged or defective product, please contact our concierge within 7 days of receipt.  We will gladly provide a replacement or refund for the product and cover the cost of return shipping.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our concierge.  We appreciate your business and are dedicated to providing you with the best possible experience.

Return & Exchange Instructions

To initiate a return or exchange, please contact our concierge at concierge@thubrule.com and we will happily assist you with all eligible returns.